Privacy Policy

1. Who We Are

This Privacy Policy explains how [LEGAL ENTITY NAME], doing business as Party Bus of Los Angeles ("we", "us", "our"), handles personal information collected through partybusoflosangeles.com, by phone, by text message and in the course of providing transportation services.

By using this website or contacting us, you agree to the practices described here. This policy works alongside our Terms of Service.

2. Information We Collect

Information you give us. When you submit a quote form, call us or book a charter, we collect what you provide, which typically includes your name, phone number, email address, ride type, passenger count, ride date, pickup time, hours required, pickup location and destination. If you book, we also collect the details needed to complete the reservation, such as billing information handled by our payment processor.

Information collected automatically. When you visit the site, our hosting platform and any analytics tools we use may record your IP address, browser type, device type, operating system, referring page, pages viewed and time spent. This information is used in aggregate to understand how the site performs.

Information from third parties. We may receive information from advertising and analytics platforms about how you found us, and from our booking and messaging platform about your interactions with our quotes and messages.

We do not intentionally collect sensitive categories of personal information such as government identifiers, health information, precise geolocation or biometric data.

3. How We Use Your Information

• To prepare and send your quote and answer your questions
• To confirm, coordinate and deliver your reservation, including dispatching your chauffeur
• To contact you about your trip by phone, text message or email
• To process payments and maintain reservation records
• To send service updates and, where you have opted in, occasional promotional messages
• To improve our website, our service and our advertising
• To comply with legal obligations and to protect our rights, our staff and our vehicles

4. Text Messages and Calls

When you submit a form and provide your mobile number, and check the consent box, you agree to receive text messages from us about your quote request and reservation, and you may also receive occasional promotional messages.

• Consent to receive marketing text messages is not a condition of any purchase
• Message frequency varies based on your activity with us
• Message and data rates may apply
• Reply STOP at any time to opt out, or HELP for help
• Carriers are not liable for delayed or undelivered messages

We do not share mobile phone numbers or text messaging consent with third parties for their own marketing purposes. Numbers are shared only with the messaging platform and carriers needed to deliver messages you have asked for. Opting out of promotional messages does not stop transactional messages about a reservation you have already made.

5. Cookies and Tracking

Our site uses cookies and similar technologies to keep the site working properly, remember your preferences and measure how our marketing performs. Some are set by us, and some are set by third party platforms.

The tools currently in use on this site are: [LIST ACTIVE TOOLS, FOR EXAMPLE GOOGLE ANALYTICS 4, GOOGLE ADS, META PIXEL]. Each of those providers has its own privacy policy governing the data it collects.

You can block or delete cookies through your browser settings. Blocking cookies may affect how parts of the site function. You can also opt out of personalized advertising through the settings offered by the individual ad platforms.

6. How We Share Information

We share personal information only as needed to run our business:

• Service providers. Our website host, customer relationship and messaging platform, payment processor, email provider and analytics providers, each of which may process information on our behalf
• Chauffeurs and affiliates. The details needed to complete your trip, such as name, contact number, pickup address and itinerary. Where a charter is fulfilled by an affiliated operator, we share only what that operator needs to run the trip
• Legal and safety. Where required by law, subpoena or court order, or where necessary to investigate damage, injury or unlawful activity
• Business transfers. In connection with a merger, acquisition or sale of assets, subject to this policy

We do not give your personal information to unrelated companies for their own marketing.

7. Sale or Sharing of Personal Information

We do not sell your personal information for money.

California law defines "sharing" broadly enough to include the use of certain advertising and analytics cookies for cross context behavioral advertising. [CONFIRM WHETHER AD PLATFORM TRACKING IS ACTIVE AND ADJUST THIS SECTION WITH COUNSEL] To exercise any opt out available to you, see Section 10 or contact us using the details in Section 16.

8. How Long We Keep Information

We keep quote requests and reservation records for as long as needed to serve you, to keep accurate business and tax records and to comply with legal obligations, and then we delete or anonymize them. Marketing contact information is kept until you opt out or ask us to remove it.

9. Security

We use reasonable administrative and technical safeguards to protect the information we hold, including encrypted connections on our website and forms, and access limited to staff who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act as amended by the California Privacy Rights Act gives you the right to:

• Know what personal information we have collected about you, where it came from, why we collected it and who we shared it with
• Delete personal information we hold about you, subject to legal exceptions such as completing a transaction or keeping required records
• Correct inaccurate personal information we hold about you
• Opt out of the sale or sharing of your personal information
• Limit the use of sensitive personal information, though we do not use sensitive personal information for purposes that trigger this right
• Non-discrimination, meaning we will not deny service, charge a different price or provide a lesser quality of service because you exercised a privacy right

To make a request, call +1 323-615-2085 or email [EMAIL ADDRESS]. We will verify your identity, usually by matching the phone number or email on file with your request, and respond within the timeframes required by law. An authorized agent may submit a request on your behalf with written permission.

11. Other State Privacy Rights

Residents of other states with comprehensive privacy laws may have similar rights to access, correct, delete or obtain a copy of their personal information, and to opt out of targeted advertising. Contact us using the details in Section 16 and we will handle your request under the law that applies to you.

12. Children's Privacy

This website is intended for adults. We do not knowingly collect personal information from children under 13, and we do not direct our marketing to them. Reservations for events such as prom and homecoming must be placed by an adult, who is responsible for the group. If you believe a child has given us personal information, contact us and we will delete it.

13. Third Party Links

Our site and messages may link to third party websites, such as social media profiles or review platforms. We do not control those sites and are not responsible for their privacy practices. Review their policies before sharing information with them.

14. Do Not Track

Some browsers send a Do Not Track signal. There is no common industry standard for responding to it, so our site does not currently respond to those signals. You can still control tracking through the cookie and advertising settings described in Section 5.

15. Changes to This Policy

We may update this Privacy Policy as our practices or the law change. The revised version takes effect when posted on this page, and the date at the top shows when it was last updated. Significant changes will be highlighted here.

16. Contact Us

Questions about this policy, or about the information we hold, can come straight to our team.

• Phone: +1 323-615-2085
• Email: [EMAIL ADDRESS]
• Mailing address: [BUSINESS ADDRESS]
• Service area: Los Angeles County and Southern California